This is a deprecation notice - we are changing or removing support for the features described on this page on or after September 2, 2025. Please ensure to adjust your integrations accordingly before that date.
Due to the ongoing split between bookings and tours, we are deprecating a wide range of webhook events that were shared between both bookings and tours in the past, replacing them with booking and tour specific replacements where suitable.
In early 2024 we have changed the behaviour of our platform to make the distinction between bookings and tours clearer - bookings represent customer demand, while tours are responsible for the (optionally optimized) execution of such bookings by drivers. As a consequence of this, since then drivers cannot directly accept regular bookings anymore, with wide-ranging consequences to the events and flow a booking and a tour can have.
So far, many of our webhook events were shared between bookings and tours however, in the hailing_booking.* namespace. We are replacing these
with dedicated events that more closely reflect the actual possibilities and lifecycles of their corresponding data models.
Please update all your webhook receiving endpoints and configurations accordingly to utilize the new events instead: