Booking and tour notifications now contain the service_area_id

October 29, 2025

We have extended our existing booking and tour webhook notifications to always include the related service_area_id as well.

This can also be used with our webhook filtering feature to narrow down certain notifications to specific service areas, for example if you want to roll out an integration only gradually across certain service areas.

The updated messages are the following:

Webhook booking.driver_location_updated
Published when the location of the tour's driver, that the booking's stops are dispatched to, is updated.
Webhook booking.etas_recalculated
Published when the ETAs for the booking's stops have been recalculated.
Webhook booking.in_progress
Published when a tour that the booking's stops are dispatched to is started. Beware that in rare cases, the driver_location may be unavailable and therefore null.
Webhook booking.modified
Published when some part of booking is modified, e.g. when stops are changed.
Webhook booking.route_changed
Published when the route of a booking has changed, i.e. by adding or removing stops, changing their locations, changing their order and so on.
Webhook booking.stop_arrived
Published when the driver arrives at the stop. It's driven by the state of the dispatched stop.
Webhook booking.stop_completed
Published when the driver completes the stop. It's driven by the state of the dispatched stop.
Webhook booking.stop_failed
Published when the driver fails the stop. It's driven by the state of the dispatched stop.


Webhook tour.active_status_changed
Notifies drivers about change of active status of a tour.
Webhook tour.earnings_updated
Published when the tour's earnings are updated.
Webhook tour.etas_recalculated
Published when the ETAs for the tour's stops have been recalculated.
Webhook tour.force_assigned
Notifies about a tour being forcefully assigned to a driver.
Webhook tour.force_unassigned
Notifies about tour being forcefully un-assigned from a driver.
Webhook tour.modified
Published when some part of the tour is modified, e.g. when stops are changed. For **drivers** it's only published while the booking is in `en_route` state. When the tour doesn't have a driver yet, then it's published to the service area drivers channel.
Webhook tour.route_changed
Published when the route of a tour has changed, i.e. by adding or removing stops, changing their locations, changing their order and so on.
Webhook tour.stop_transition
Indicates a change of status for a specific stop of a tour.
Webhook tour.transition
Indicates a change of status of a tour.

Related announcements

You can find more announcements related to this feature set in these articles