We have introduced configurable cancellation policies for booking services. The new policies allow you to configure until which point customers can cancel their bookings per booking service:

1. Never – Customers cannot cancel their bookings.
2. Before dispatch – Customers can cancel if none of the stops have been dispatched into a tour - this is the default.
3. Before approaching – Customers can cancel if none of the dispatched stops have reached the “approaching” status.
4. Before arrival – Customers can cancel if none of the dispatched stops have reached the “arrived” status.

This new functionality gives you more control over the booking services you offer to your customers.

You can configure the cancellation_policy via our usual service admin API endpoints:

The ability to cancel a specific booking in its current configuration and status is always indicated via the available_transitions property of our bookings payload.

Configuring this via our admin dashboard is also coming soon.