We have introduced a managed mode for driver’s capabilities, where admins and optionally organization managers and drivers themselves can update them.

When a driver is going online in the driver app we ask them about their current capabilities, which are subsequently used for selecting suitable tours.

Depending on your onboarding flow it can be necessary to do additional verifications like driver license checks during onboarding. In such situations it can be desirable to restrict the drivers ability to choose different capabilities after the initial onboarding. For this, we have extended our product with a corresponding optional configuration, allowing to restrict such updates so for example an onboarded driver always has a bike capability and cannot switch to a car without reaching out to your internal support team.

This option is available to you upon request by reaching out to our customer success team. It’s configurable whether drivers and/or org_managers can update these each, and the default remains as before that all of admins, org_managers and drivers can manage them.

Our driver apps will accordingly adapt to this setting and not offer the ability to choose corresponding capabilities that affect matching when going online.