Package recovery to pickup place

May 28, 2025

We now allow recovering a failed package to its original pickup place.

When a package fails to be picked up or dropped of at a corresponding stop we move it into the failed status.


So far we only allowed to recover packages to one of your tenant hub places. To make resolving situations where the actual pickup of the package at its origin fails (i.e. because it wasn’t ready in time) easier we now additionally allow recovering packages to their pickup place. This makes it easier to re-attempt pickup of a package without having to do a cancel & recreate cycle.

This functionality is also available from our package management tools in the admin dashboard.