We have introduced the ability to append delivery reattempts for failed package deliveries on the same tour via a corresponding failure reason.

Our package failure reason configuration already enables you to define specific failure reasons for your package pickups and deliveries in a self-serving way via the API as well as our admin dashboard.

We have now introduced an optional triggers_reattempt flag on failure reasons. When this flag is set and a package delivery is marked as failed in the driver app using a corresponding failure reason with this flag we will automatically append another delivery attempt stop at the end of the current tour. The driver can then move the stop into a reasonable position in the order using our familiar stop reordering feature in the driver app.

This new feature is intended to help in situations where upon delivery the driver becomes aware that a recipient might be able to be reached for delivery at a later point during the tour.