We have introduced the masked communication extension, which allows drivers to call customers without revealing the real customer or driver phone number to either party.

The feature relies solely on the phone number attached to the currently active stop of a tour, which can be set either on booking or individual stop creation or by updating the stop contact details via the dedicated API endpoint or from our web dashboard.

When a driver chooses to call the stored stop phone number and the feature is enabled they will instead call a dedicated phone number specific to your tenant, and we will proxy the call to the final destination defined on the stop. The customer will see the call coming in from your tenant-wide phone number, and once connected the driver and customer are able to discuss delivery details via phone without revealing each other’s real phone numbers.

We have also included additional phone number sanitization and normalization rules which fix many common errors in the phone numbers provided by users, increasing successful phone connection percentages, and therefore speed to reach the stop, significantly.

These features are available as a paid extension via our customer success team - please reach out to us in case you are interested.